Privacy Policy

  1. What information do we collect?

    We collect personal information (Personal Information) that includes name, NRIC, passport number, mailing address, email address, contact numbers, including residential phone number or mobile phone number, date of birth, communication preferences, contact information for friends you may wish us to contact (for example, Refer a Friend messages) and any other Personal Information provided by you.

  2. When do we collect Personal Information?

    Personal Information that we collect and process may be generated though the purchase of our products or services or use of our Websites. We collect Personal Information when you:

    • sign-up for any mailing list operated by us;
    • purchase our products or services;
    • submit any personal data questionnaires;
    • submit a request to collect samples from our brands;
    • participate in our rewards programme;
    • visit our Websites or online advertisements; and
    • submit any queries online on our Websites.

    We may also collect Personal Information where it is already publicly available or when you disclose to us through other channels (physical or electronic) or dealings.

  3. Consent:

    • By submitting Personal Information to us, you consent to the collection and use of your Personal Information by us, for the purposes stated in this privacy policy. You also consent to the disclosure and transfer of the Personal Information within and outside Singapore, solely in connection with these purposes.
    • You can withdraw your consent at any time via email or in writing to enquiries@kiehlstimes.com or to L'Oreal at 1 George Street #19-01/03 One George Street Singapore 049145 or its registered address for the time being.
    • We may require seven business days to process your request for any update of particulars or withdrawal of consent to take effect.
  4. Personal Information may be combined with other information to help us tailor our communications to you and to develop holistic services.

  5. If you have an existing relationship with us prior to 2 January 2014 or consented to receiving calls and messages, you will continue to be updated on our promotions and marketing campaigns. If you no longer wish to continue to receive marketing calls or messages, you may withdraw your consent as described above.

  6. What do we do with your Personal Information?

    • We use Personal Information only in accordance with this privacy policy.
    • If you have consented, we use Personal Information to send you email, SMS and other communications containing product information, cosmetic tips or promotions.
    • Except as described in the Business Transfers clause below, with your consent we may provide Personal Information to third parties for their use in marketing their products or services to you.
    • We do not sell Personal Information.
    • We may share Personal Information with our affiliates.
    • We use Personal Information for the purposes of our ordinary course of business, including:
      • (i) to provide you with personalized services;
      • (ii) to enable us to develop, deliver and improve our products, services, content and advertising;
      • (iii) to administer our websites;
      • (iv) to improve your experience with us;
      • (v) to send important notices, such as communications about products and services, special offers or changes to our terms, conditions and policies;
      • (vi) to respond to your queries;
      • (vii) for internal purposes such as auditing, data analysis and research; and
      • (viii) to improve our products, services and customer communications.
    • Except as described in this privacy policy, we do not otherwise disclose Personal Information.
  7. Third Parties:

    We may retain other third parties to perform functions on our behalf that are consistent with this privacy policy. Examples of these third parties include data analysts, customer support specialists, email vendors, web hosting companies and fulfilment companies (including companies that coordinate mailings). These third parties may be provided with access to Personal Information needed to perform their functions, but they cannot use the Personal Information other than on our behalf and in accordance with this privacy policy.

  8. Business Transfers:

    As we develop our business, we may sell certain of our assets. In these sales, user information, including Personal Information, generally is one of the transferred business assets. By submitting your Personal Information on the Site you agree that your data may be transferred as a business asset in these sales. You may choose not to have your information transferred as a business asset by contacting us as described below.

  9. Compliance with Law

    We may disclose Personal Information that is necessary to comply with any applicable law, regulation, legal process or governmental request. In addition, we may disclose any information when it is necessary to prevent physical harm or financial loss or in connection with suspected or actual illegal activity.

  10. Transfer of Data to Other Countries

    The databases in which Personal Information is stored are located in Singapore and other countries that may have varying legal protections applicable to personal information. Databases that receive and store your Personal Information are required to comply with this privacy policy, regardless of location.

  11. Storage of Personal Information:

    We as soon as reasonably possible will delete or otherwise anonymise Personal Information that is no longer required for business or legal purposes.

  12. Updating Your Information:

    You can review, change or request deletion of your Personal Information by contacting enquiries@kiehlstimes.com.

  13. Opt-Out and Managing Your Preferences:

    You can choose whether or not you would like to receive email from us. You may change your preferences at any time clicking the "unsubscribe" link at the bottom of each email you receive from us, or emailing us at enquiries@kiehlstimes.com. You may unsubscribe from receiving text messages, by sending an SMS with UN to 9821 2449, or emailing us at enquiries@kiehlstimes.com. You may also choose not to receive mail or phone communications by emailing us at enquiries@kiehlstimes.com and specifying that this is your preference.

  14. Contact Us:

    If you have any questions about this privacy policy, you can contract us via email or in writing to consumer@sg.loreal.com or 1 George Street, #19-01/03 One George Street, Singapore 049145 (or our registered address for the time being).

  15. Policy Updates:

    We may update our Privacy Policy at any time in response to changes to applicable laws or our practices.

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